Contact Us – Turtle Beach Audio Store
We’re here to help. Whether you have a question about your order, need support with a product, or just want to give us feedback — feel free to reach out.
Customer Service Hours
| Day | Hours (ET) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time) |
| Saturday – Sunday | Closed (we will respond on the next business day) |
We observe all major U.S. national holidays. Emails sent outside of business hours will be answered within 1–2 business days.
How to Reach Us
Email (preferred for fastest response)[email protected]
Please include your order number (if applicable) in the subject line, along with a brief description of your question or issue.
Phone
(816)-532-6171
Phone support is available during business hours. If we are unable to answer immediately, please leave a voicemail with your name, phone number, and order number (if any), and we will return your call within one business day.
Mail / Returns Address
109 James St, Smithville, MO 64089, USA
Important: Do not send product returns to this address without first obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused. Please see our Return Policy for instructions.
We look forward to assisting you!
Turtle Beach Audio Store – Reliable gear. Simple support.
Independent Retailer Notice
Turtle Beach Audio Store is an independent online retailer and is not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® is a registered trademark of Turtle Beach Corporation.